Refund Terms and Conditions

Welcome to CHINAGNET's Refund Terms and Conditions page. We appreciate your trust and aim to ensure transparency in our processes.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service provided by CHINAGNET was not as described in the contract.
• Technical issues on CHINAGNET's part prevented service delivery.
• Requests are made within 30 days of the initial service date.

Non-Refundable Circumstances

Please note that certain conditions are exempt from refunds:

• Change of mind after 7 days of service commencement.
• Non-compliance with CHINAGNET's terms of use.
• Third-party service interruptions that are beyond CHINAGNET's control.

Refund Process

To apply for a refund, customers are requested to:

• Contact CHINAGNET's customer support via email at [email protected].
• Provide proof of purchase and an explanation of the issue.
• Allow up to 14 business days for the processing and resolution of the request.

Final Decision

All refund requests will be evaluated thoroughly. CHINAGNET reserves the right to make the final decision on all refunds. Our decision is final and binding.

Contact Information

For additional inquiries, please reach out to our support team at 1-800-555-CHINA or email us at [email protected].